Effective Date: January 6, 2025
Welcome to Alborno Natural Charm (“we,” “our,” or “us”). Your privacy is of utmost importance to us, and we are committed to safeguarding and respecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.albornonaturalcharm.com (the “Website”) or interact with our services.
1. Data Controller
The data controller responsible for your personal data is:
Alborno Natural Charm
Address: UAE and Oman
Email: [email protected]
2. Information We Collect
We may collect and process the following types of personal data:
a) Information You Provide Directly:
- Name, email address, phone number, and postal address.
- Payment details (processed securely via third-party payment processors).
- Information submitted through contact forms, inquiries, or account registration.
b) Information We Collect Automatically:
- IP address, browser type, and operating system.
- Device information and usage patterns (e.g., pages visited, time spent on the Website).
- Cookies and similar tracking technologies. (See Section 7 for details.)
c) Information from Third Parties:
- Social media platforms (if you interact with us via social media).
- Publicly available sources, as permitted by law.
3. How We Use Your Information
We use your personal data for the following purposes:
- To Provide Our Services:
- Process orders and deliver products.
- Manage customer accounts and respond to inquiries.
- To Improve Our Website and Services:
- Analyze usage patterns to enhance user experience.
- Monitor and improve security.
- For Marketing Purposes:
- Send promotional emails, newsletters, and offers (with your consent).
- Conduct surveys and gather feedback.
- To Comply with Legal Obligations:
- Fulfill regulatory and tax requirements.
- Respond to legal requests and prevent fraudulent activity.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: When you provide consent (e.g., subscribing to our newsletter).
- Contractual Necessity: To fulfill a contract or provide requested services.
- Legal Obligations: To comply with applicable laws and regulations.
- Legitimate Interests: To operate and improve our business (e.g., analytics).
5. Sharing Your Information
We may share your personal data with:
- Service Providers: For payment processing, shipping, and IT support.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In the event of a merger, sale, or acquisition.
We ensure all third parties comply with GDPR and other relevant laws when handling your data.
6. International Data Transfers
As we operate in UAE and Oman, your data may be transferred to countries outside the European Economic Area (EEA). We ensure such transfers comply with GDPR by implementing appropriate safeguards, such as standard contractual clauses.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies may include:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To monitor and analyze usage patterns.
- Marketing Cookies: To deliver targeted advertisements.
You can manage your cookie preferences through your browser settings or our cookie banner.
8. Your Rights
Under GDPR, you have the following rights:
- Access: Request access to your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal exceptions).
- Restriction: Restrict the processing of your data.
- Data Portability: Receive a copy of your data in a structured format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: Withdraw consent at any time, where applicable.
To exercise your rights, contact us at [email protected].
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
10. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
12. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page, and significant updates will be communicated to you.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Address: UAE and Oman
Thank you for trusting Alborno Natural Charm with your personal data.
